Your Questions Answered
From carpet care and upholstery cleaning to booking, payments and what to expect on the day — we’ve gathered the most common questions from our customers in Sussex to help you feel confident when choosing Carpet Care Sussex. Can’t find the answer you need? Get in touch and we’ll be happy to help.
General Questions
We serve clients across Sussex, including Brighton, Worthing, Horsham, Crawley, and surrounding areas.
Yes, all products are non-toxic and safe for children, pets, and allergy sufferers.
Yes, we offer flexible booking including Saturdays, subject to availability. Please contact us in advance to reserve your slot.
Absolutely. All our technicians are fully trained, insured, and experienced in professional carpet and upholstery cleaning.
Carpet Cleaning
Prices depend on room size, soiling level, and carpet type. Free quotes are available.
Most carpets dry in 2–6 hours, depending on ventilation and weather conditions.
We move light furniture such as sofas and tables. We ask that small or fragile items are cleared beforehand.
We have excellent stain removal success, but complete removal depends on the type, age, and material of the carpet.
Upholstery Cleaning
Yes, we test each fabric and use appropriate methods for delicate and antique upholstery.
We clean sofas, armchairs, dining chairs, headboards, and more.
Absolutely. We use non-toxic, eco-friendly products that are safe for your entire household.
Most furniture dries within 4 to 8 hours, depending on fabric type and ventilation.
Rug Cleaning
Yes, we use specialist cleaning for wool, silk, and handwoven rugs.
Yes, we test for colourfastness before cleaning and use methods that preserve the vibrancy of your rug’s colours.
Most rugs are cleaned and ready for return within 3 to 5 working days, depending on fibre type and drying time.
Commercial Clients
Yes, we provide early morning, evening, and weekend appointments to minimise disruption.
Yes, documentation is available upon request and included in all commercial quotes.
Payments and Bookings
We accept card payments, bank transfers, and cash. Invoicing is available for commercial clients.
You can call us directly, email, or fill out our online contact form. We aim to respond within 24 hours.
